What is a merchant account?
A merchant account is an account that a small business has with a credit card processor in order to accept credit card orders from customers.
How will my business benefit by processing credit cards?
By processing credit cards your business stands to:
- Improve customer service, satisfaction and loyalty by giving them payment options.
- Increase sales – additional payment options have been proven to increase your total revenue and the size of individual sales.
- Improve cash flow – electronic funds transfer means you get your money faster.
- Reduce risk – unlike personal checks, electronic payment options won’t be returned insufficient funds.
- Reduce the amount of cash kept in your store.
- Increase productivity and record keeping.
What phone number can I call if I need help or want to get started?
To get started or ask a question, contact a Five Point Capital Account Representative at (800) 317-3404.
Can I get an account if I have less than perfect credit?
We look at a number of different considerations, and you won’t be judged solely on your credit score alone. While perfect credit is not required, a business’ credit will still be taken into consideration.
What are some of my merchant account options?
Five Point Capital offers a variety of merchant account options and credit card equipment to meet all your business needs, including high quality credit card machines and credit card processing software.
For assistance choosing the best merchant account options for your business, please call 800-317-3404.
How much will a merchant account cost me?
Five Point Capital offers competitive merchant account rates and a variety of services depending on your type of business and the volume of transactions submitted on a monthly basis. In order to determine the best solution and pricing, please contact a merchant consultant at 800-317-3404.
How long will it take to approve my account?
Most accounts are approved within 24-48 hours; however, certain risk factors may extend approval times.
How long does it take to get set-up?
Once the merchant has been approved for a merchant account, it can be up in just minutes.
I already have an existing merchant account. Can I add gift card services?
Yes – however, we will check on your current merchant service to be absolutely sure.
What is a Chargeback?
A chargeback occurs when a buyer contacts their credit card issuer to dispute a charge that appears on their credit card statement. The reasons range from unauthorized use of the card to the buyer being unsatisfied with the purchase.
How do I guard against charge-backs?
Act immediately when customers with valid disputes deserve credits (for example – if they’ve been a victim of fraud). Also, clearly display your refund policies on receipts or in your place of business.
Contact a merchant consultant to discuss your options at 800-317-3404.
